CyberGhost VS Astrill VPN Comparison

Lately, all of their servers have been running terribly in China. When I do finally connect, they're slow as molasses in January. I've contacted them and the only thing they recommend is constantly changing from UDP to TCP and randomly changing the connection port. After 3 years, this has been the worst one yet and I think it'll be my last. I may give ExpressVpn a shot, though I'd had a bad experience with them many years back, so could go either way. They really need to start providing better service and much better customer service support...

Really poor customer support. BBC doesn't work (despite a whole page on their site specifically advertising that it works with BBC) and when I pointed out to their team, they eventually conceded that the basic package won't work with BBC. They generally have a terrible attitude and a not-great service.

Amazing security features, really reliable, good speeds, but the prices are too high, especially if you want speed optimization and multi-hop, I mean, there are other VPNs that cost much less and offer similar benefits. They should really think about lowering the prices, not everyone is willing to pay so much for a VPN, no matter how good it is.

I don’t use VPNs at home, but I went to China on business last month and everyone told me I need a VPN, because you can’t access anything there. A couple of friends who are sort of computer geeks told me Astrill is great so I took their advice (although I was really mad they don’t give Chinese people a free trial, what’s up with that?) and I tried it out at home first and it worked really well. I used it during my stay in China and there were more or less no problems, which is really rare among VPNs, according to my Chinese friends. So, I’m pretty happy with it and I may continue using it. If you need a VPN for China, it is definitely a good choice.

This is by far the safest vpn out there. My friend who is really good at this stuff told me it uses military-grade encryption which can’t be broken and that if someone was to tamper with your connection would need a key that changes every hour so it would be impossible to do it.

I’ve read that some people had problems with disconnecting when streaming but that’s not the case for me. The main purpose of my vpn is using it to stream shows from netfix in the us and so, far I didn’t experience any interruptions. So, there’s nothing to worry about.

I bought a 89$ three-year plan for Cyberghost 10 months ago. It was clear that it was a 3-years deal. But 10 months later, what do I see, they take 89 more bucks from my credit card. What the hell??? Not even a year? I e-mailed them a week ago to ask explanations + a refund --- no answer! They are a fraudulent company. You can get a good VPN out there for much cheaper - even free. And they probably won't keep spamming illegal payments off your credit card which you trustfully shared with them! That's a 1-star rating, would be 0 star if it was possible. I'm not done with them.

I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days. I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too. To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year! I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.