CyberGhost is a serious contender in the world of VPN providers. It boasts a vast range of handy features that are not so often found in its competitors and it provides great security and speeds and smooth performance. Moreover, the VPN client is rather easy to use. Basically, as you will see in our CyberGhost review, there’s almost nothing not to like about CyberGhost.
Even first-time VPN users will quickly understand how to use CyberGhost and what it can offer its customers. Installing the client is simple and doesn’t take more than a few minutes. When you open the client, you first have to choose the purpose of using a VPN, including torrenting, wi-fi protection, anonymous surfing, etc. You can also select their custom setting where you will find the menu with options to log in, activate a new key or upgrade your current account. You can choose a region and IP address to connect to. There are advanced settings too.
Performance and Reliability
CyberGhost has more than
1,300 servers in 51 different countries of the world. Some more popular countries have multiple servers. For example, the United States has as many as 210 servers, the UK hosts 166 servers, and there are 68 servers in the Netherlands. All users can choose to connect to whatever server they like, in any location they want, with unlimited data. This gives them plenty of flexibility, especially while traveling.
Like with most VPNs, your speed will suffer a bit. However, this has nothing to do with CyberGhost. It is completely normal to experience somewhat slower speeds while using a VPN than when accessing the Internet without one. That being said, we noticed only slight diminishment in speed during our tests and we had no problem streaming HD video content, without any annoying glitches.
CyberGhost is also pretty reliable and rarely disconnects. You will also be happy to know that it provides an Internet kill switch that shuts off all your Internet traffic in case something unexpected happens.
CyberGhost supports all major operating systems, including Windows, OSX, Linux, Android, and iOS, which is pretty much the norm in the VPN game nowadays. Keeping in mind that even the most popular VPN services usually allow up to 3 simultaneous connections, we are quite impressed by the fact that CyberGhost can be used on as many as 5 devices at the same time with a single account.
CyberGhost uses OpenVPN, which is considered by many to be the most secure protocol in this moment. In addition, you can also opt for PPTP, which is pretty fast but not as secure as OpenVPN, and there is also L2TP with IPsec. This is a very good choice of protocols and prospective users will be happy to learn that switching between them is relatively easy and quick, which means you don’t have to commit yourself to just one protocol.
The company uses military-grade 256-bit AES encryption, which is currently the strongest on the market. Torrent users might be happy to hear that the service is P2P-friendly and even offers a special user profile designed to allow you to torrent anonymously.
CyberGhost offers another interesting feature and that is the possibility to pick and set preferred Wi-Fi connections and add them to your protected list. Once you do this, every time you connect to them, they will automatically run through the VPN and you will be secure.
The CyberGhost client gives you instant feedback regarding your IP address (the assigned one), server location, malware, ads and online tracking. This gives you a lot of control over what is going on with your connection and it is also very convenient because all this information is stored in one place, easily accessible with just one click.
This provider offers some extra features that are rarely seen in other VPN services. This includes an ad-blocker, anti-tracking, malware blocker, DNS leak protection, IP sharing, hidden IP and IPv6 leak protection.
Security and Privacy
CyberGhost uses the 256-bit AES encryption over OpenVPN and as mentioned previously in this CyberGhost review, L2TP with IPsec and PPTP are available. However, the setup process for those two is somewhat complex for new users. The good thing is that the setup is perfectly explained in the knowledge base if you are willing to take the time to read the instructions.
CyberGhost offers excellent user privacy. It doesn’t observe, track, record or keep any logs of your personal information or activities. They are very transparent when it comes to privacy matters, which is not that common among VPN providers.
In case you have any trouble installing the client or can’t find the information you need, you have the option to contact customer support via a support ticket. They also have live chat, but it is only available during eastern European working hours. Most VPN providers offer 24/7 customer support, so this is definitely a drawback. On the other hand, the customer service reps we have talked to while researching for this CyberGhost review have been friendly, helpful, and knowledgeable.
CyberGhost also offers an extensive knowledge base that contains the answers to the most common questions, as well as various manuals. Another negative is that there is no peer support as CyberGhost decided to close down its forum at the end of 2014.
CyberGhost prices go as follows:
- 1 month – $11.99 per month
- 1 year – $5.49 per month, billed $65.88 every 12 months
- 7 years – $1.99 per month, billed $167.16 for the first 7 years, after which the price is $65.88 per year
CyberGhost currently accepts all major credit/debit cards, PayPal, and Bitcoin, which is excellent news if you want to remain completely anonymous while purchasing your chosen subscription.
CyberGhost Pros & Cons
At the end of this CyberGhost review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Unlimited bandwidth and traffic
- 5 simultaneous connections
- Servers speeds are fast
- Numerous bonus security features
- The premium plan is excellent
- Strong encryption
- Easy-to-use client
- Supports P2P
- Strict no logs policy
- 7-day free trial
- 30-day money back guarantee
- Accepts Bitcoin
- Some servers can be very slow
- Live chat doesn’t work 24/7