CyberGhost Review - UPDATED Nov. 2017
CyberGhost is a serious contender in the world of VPN providers. It is also one of the rare VPN providers that offers a free version of its VPN with unlimited bandwidth – although it does have more than a few drawbacks. The paid version has numerous features and provides great security and speeds. Moreover, the VPN client is rather easy to use. Basically, as you will see in our CyberGhost review, there’s almost nothing not to like about CyberGhost.
Even first-time VPN users will quickly understand how to use CyberGhost and what it can offer its customers. Installing the client is simple and doesn’t take more than a few minutes. When you open the client, you first have to choose the purpose of using a VPN, including torrenting, wi-fi protection, anonymous surfing, etc. You can also select their custom setting where you will find the menu with options to log in, activate a new key or upgrade your current account. You can choose a region and IP address to connect to. There are advanced settings too.
Performance and Reliability
Like with most VPNs, your speed will suffer a bit. However, this has nothing to do with CyberGhost. It is completely normal to experience somewhat slower speeds while using a VPN than when accessing the Internet without one.
Of course, premium members will have much better speeds, but that doesn’t mean that free members will have lousy speeds; on the contrary, from what we’ve seen, CyberGhost has put a great deal of effort to provide decent speeds to clients not paying for their services.
CyberGhost is also pretty reliable and rarely disconnects. You will also be happy to know that they provide an Internet kill switch that shuts off all your Internet traffic in case something unexpected happens.
CyberGhost supports all major operating systems, including Windows, OSX, Linux, Android, and iOS, which is pretty much the norm in the VPN game nowadays.
CyberGhost has what can best be described as a moderate network. Not the widest in the world, but definitely not the smallest one either. It has more than 600 servers in 29 different countries of the world. Some more popular countries have multiple servers. For example, the United States has as many as 111 servers, the UK hosts 55 and there are 66 servers in the Netherlands. All paid users can choose to connect to whatever server they like, in any location they want, with unlimited data. This gives them plenty of flexibility, especially while traveling.
As for the encryption protocols, CyberGhost uses OpenVPN, which is considered by many to be the most secure protocol in this moment. In addition, you can also opt for PPTP, which is pretty fast but not as secure as OpenVPN, and there is also L2TP with IPsec. This is a very good choice of protocols and prospective users will be happy to learn that switching between them is relatively easy and quick, which means you don’t have to commit yourself to just one protocol.
The company uses military-grade 256-bit encryption, which is currently the strongest on the market.
CyberGhost offers another interesting feature and that is the possibility to pick and set preferred Wi-Fi connections and add them to your protected list. Once you do this, every time you connect to them, they will automatically run through the VPN and you will be secure.
The CyberGhost client gives you instant feedback regarding your IP address (the assigned one), server location, malware, ads and online tracking. This gives you a lot of control over what is going on with your connection and it is also very convenient because all this information is stored in one place, easily accessible with just one click.
This provider offers some extra features that are rarely seen in other VPN services. This includes an ad-blocker, anti-tracking, malware blocker, DNS leak protection, IP sharing, hidden IP and IPv6 leak protection.
All packages include unlimited bandwidth and an antifingerprinting system.
Whether you are a free or paid user, you will get a free custom client for Windows, Mac, and Android. Paid customers also get VPN mobile apps for iPhone, iPad, and Android mobile devices.
Security and Privacy
CyberGhost uses the 256-bit AES encryption over OpenVPN and as mentioned previously in this CyberGhost review, L2TP with IPsec and PPTP are available. However, the setup process for those two is somewhat complex for new users. The good thing is that the setup is perfectly explained in the knowledge base if you are willing to take the time to read the instructions.
CyberGhost offers excellent user privacy. It doesn’t observe, track, record or keep any logs of your personal information or activities. They are very transparent when it comes to privacy matters, which is not that common among VPN providers.
In case you have any trouble installing the client or can’t find the information you need, you have the option to contact customer support via a support ticket. They also have live chat, but it is only available during eastern European working hours. Most VPN providers offer 24/7 customer support, so this is definitely a drawback. On the other hand, the customer service reps we have talked to while researching for this CyberGhost review have been friendly, helpful, and knowledgeable.
CyberGhost also offers an extensive knowledge base that contains the answers to the most common questions, as well as various manuals. Another negative is that there is no peer support as CyberGhost decided to close down its forum at the end of 2014.
You can opt for the free service, which is pretty decent. If you want to pay for a premium service, you can get a risk-free 30-day trial to check it out. The premium plan, which covers one device, costs $2.91 per month if billed annually. If billed monthly, it will cost you $6.99 per month. You get speeds up to five times faster and you have access to more than 600 servers in 29 countries. You can also sign up for a premium plus package, which costs $4.58 a month if billed annually. If billed monthly, this plan costs $10.99 per month. This gives you all the same features, but you get to use their service on 5 devices simultaneously.
- The free service is good
- Servers speeds are fast
- The premium plan is excellent
- Strong encryption
- Easy-to-use client
- The premium plan covers just one device
- Some servers can be very slow
- Live chat doesn’t work 24/7