PureVPN manages to impress straight from the beginning, with a comprehensive yet easy-to-navigate website. The moment you visit their site, you notice mentions of money-back guarantees, over 1,000,000 satisfied customers, and a 24/7 customer support, all of which make you feel like you’ve stumbled upon a true professional when it comes to VPN services. Thankfully, they live up to the image, offering great software, as well as fantastic speeds. If you are searching for a top-notch VPN service and don’t have a problem with paying for quality, you don’t have to search any further. Our PureVPN review will focus on the strengths and weaknesses of this VPN provider, enabling you to easily make an informed decision.
You can easily download the client software from the company’s website. Installing it is pretty straightforward, too – all you have to do is follow the step-by-step guidelines. Once the installation process is done, you will see a login page where you can either create an account or use the information provided in the welcome email. Afterward, you get to customize your experience by selecting the reason for using VPN services.
For example, you can use it to stream, share files, freely browse the Internet, etc. If needed, you can easily change these settings. The client menu features a dashboard, a global map, and the so-called latest and greatest option. You can use the dashboard to select a VPN service based on either location or purpose. The global map option contains server lists and a map whereas the latest and greatest option shows VPN news and Pure VPN’s blog.
Performance and Reliability
After you realize that PureVPN’s software is doing a great job, you will probably develop high expectations for their download speed, as well as overall performance. You’ll be glad to know that, according to the tests we performed while doing research for this PureVPN review, they manage to deliver in both fields. The overhead of being connected via VPN will make hardly any difference to your speed (when we ran the tests, we saw an approximate 7% drop in speed, which is not enough to cause any serious issues). As far as connectivity goes, we saw no issues with stability, which means that PureVPN knows what they are doing with their servers and that you don’t have to worry about ‘dcing.’
Apart from providing client software for PC, Mac, Android, and iOS, PureVPN also provides custom-made software for Linux. It is compatible with more than twenty devices, including consoles and routers. When we tested the Windows Application to compare how well it would do against the Mac version, we found out that it’s equally great and provides pretty much the same speeds, along with the same fantastic features: NAT firewall, Split tunneling, IKS (Internet Kill Switch), and many more. The apps for iOS and Android also fare well when compared to their desktop counterparts. Not only that but they also provide very little speed loss.
PureVPN now offers a brand new, exclusive feature, the kind you we don’t get to see much with other VPN providers. It’s the Virtual Router feature, which basically allows you to turn your desktop or laptop computer into a router that you can use to connect up to ten devices. The only condition is that it’s a Windows-based computer. The company currently doesn’t offer this feature for Mac.
Another great thing about PureVPN is that it has its own apps and proprietary software, with their own code, for most major platforms, meaning Windows, Mac, iOS, Android, as well as Linux, as already stated in this PureVPN review. This provider offers some amazing compatibility, much bigger than what other providers can offer, including various consoles, Smart TV, Roku, Chromecast, Amazon Fire, etc.
PureVPN has a large number of servers located all over the world. The company is based in Hong Kong, but you can find their servers in countries on six continents of the world. The majority of servers is located in the UK, United States, and Canada. Switching between the servers is also very easy and quick, thanks to the user-friendly interface. In fact, you can go back and forth between servers as many times as you like, regardless of your payment plan, because PureVPN offers unlimited switching.
When you sign up for a PureVPN package, you can connect up to five devices with one single account. This is very convenient for families with multiple devices (computers, tablets, smart phones) and, of course, for businesses.
One thing that will be very interesting to many new users is the fact that PureVPN offers unlimited bandwidth and data. This gives you a lot of flexibility and freedom to do whatever you want as much as you want.
If you don’t want to send all your data through a VPN, here’s good news for you – thanks to split tunneling, you get to actually choose which data to send through a VPN and which through your Internet service provider.
Other interesting features that you will able to enjoy with PureVPN include 256-bit encryption, no third-party interference, multiple protocols and automatic protocol selection, over 80,000 IP addresses, a dedicated IP for those who want complete control, NAT firewall, DDoS
protection and, of course, the Internet kill switch for maximum security, privacy and anonymity.
Security and Privacy
The provider clearly states that under no circumstances will any information about your account usage be released unless required by law-enforcement personnel. PureVPN does not provide zero logging, though, which means that they log connection time and bandwidth used. They do not keep logs of visited websites, downloaded content or software used.
PureVPN uses AES-256 cipher with RSA-2048 handshake and SHA-1 authentication. The company also uses MD-5 but SHA is stronger cryptographic hashing algorithm. During our chat with the customer support, we couldn’t get any information regarding perfect forward secrecy, though.
PureVPN takes pride in the fact that they provide 24/7 support through a live chat option clearly displayed on the website in the form of a pop-up. When you send an inquiry, you will receive a response in a matter of seconds. They provide a 365/24/7 email ticket support system as well, which worked great when we contacted them for more information for this PureVPN review.
Support staff is quite pleasant and ready to help but their competence seems to be lacking when it comes to the technical part of the story. We wanted to know more about PureVPN’s encryption and we received only half the answer after waiting for some time for the representative to check out the facts with the tech team.
Much like any other VPN provider out there, PureVPN offers one package. The discounts increase as you opt for longer periods of subscription. They also offer a 7-day money back guarantee in case you are not satisfied with their service. The catch is that the refund policy is only valid if you have not used more than 3GB of bandwidth and have not exceeded 100 sessions within those seven days. If the criteria aren’t met, they will instead try to help you solve any problems that may have appeared.
The prices go from $11.95 per month if you subscribe for a single month, $8.95 per month for a 6-month subscription and go as low as $2.91 per month if you decide to subscribe for 2 years. Though the cost of the six-month subscription is more than reasonable, the price for the 2-year subscription definitely places PureVPN among the cheapest VPN providers.
PureVPN Pros & Cons
As we wrap up this PureVPN review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Good speeds on both desktop and mobile
- Appropriate security
- Excellent support
- Unlimited bandwidth
- No zero logging
- Refund policy limitations