Pure VPN VS Astrill VPN Comparison

Lately, all of their servers have been running terribly in China. When I do finally connect, they're slow as molasses in January. I've contacted them and the only thing they recommend is constantly changing from UDP to TCP and randomly changing the connection port. After 3 years, this has been the worst one yet and I think it'll be my last. I may give ExpressVpn a shot, though I'd had a bad experience with them many years back, so could go either way. They really need to start providing better service and much better customer service support...

Really poor customer support. BBC doesn't work (despite a whole page on their site specifically advertising that it works with BBC) and when I pointed out to their team, they eventually conceded that the basic package won't work with BBC. They generally have a terrible attitude and a not-great service.

Amazing security features, really reliable, good speeds, but the prices are too high, especially if you want speed optimization and multi-hop, I mean, there are other VPNs that cost much less and offer similar benefits. They should really think about lowering the prices, not everyone is willing to pay so much for a VPN, no matter how good it is.

I don’t use VPNs at home, but I went to China on business last month and everyone told me I need a VPN, because you can’t access anything there. A couple of friends who are sort of computer geeks told me Astrill is great so I took their advice (although I was really mad they don’t give Chinese people a free trial, what’s up with that?) and I tried it out at home first and it worked really well. I used it during my stay in China and there were more or less no problems, which is really rare among VPNs, according to my Chinese friends. So, I’m pretty happy with it and I may continue using it. If you need a VPN for China, it is definitely a good choice.

I chose PureVPN because it offers the biggest coverage. I was immpresed by the number of servers which is around 2000 I think, and that I can pick by country. Also, it allows me to use my standard communication apps when I travel which I do a Lot. It’s annoying to install a different app every time I go to China or Dubai and lots of my business correspondence happens online and via skype.

More than a month ago i have purchased PureVPN. I have tested it for less than a day and was not satisfied. The next day i wanted money refund. After many e-mails and support tickets, still no money refund. They don't even want to answer my tickets. I'm desperate and don't know what to do any more.

Not only did this VPN not serve the intended purpose, their customer service is the worst I have dealt with from any tech company in years. They were unhelpful and unwilling to honor their money back guarantee. I had to speak with at least seven representatives over two weeks to get anything resolved.

Brad Park is my name. These guys are awful. Service does not work for netflix. Then I asked for refund. They said they OK. then the next day they said they can't refund due to "merchant limitations". And they offered me a gift card!!!! Don't sign up. The service is crappy and they are dishonest