VyprVPN VS CyberGhost Comparison

Based on positive reviews, I tried VyprVPNs risk free trial. As is customary amongst many providers, they charge your credit card on enrollment. The IP address assigned geolocated to three different countries, apparently had not completed transition. My streaming traffic was blocked for in-country restriction. Contacting support was no help of course so I canceled the service. Three inquiries and several weeks later, no refund. Doing my part to inform the public. Buyer beware.

I can describe this VPN as a DISASTER! I DO NOT RECOMMEND THIS VPN! TRIAL VERSION??? There is no trial version without your credit card or PayPal address and payment!!! Except that VPN demands your POSTAL CODE, without it you cannot register for a TRIAL 3 day version. After this HELL, I could not log in and I had to change my password, After this "password change disaster" I got this message from vyprvpn: "Internal Server Error: Our server encountered an internal error or misconfiguration and was unable to complete your request. The appropriate people have been notified, and the problem will be corrected shortly. We apologize for any inconvenience."

First, to be fair, I have to mention that the VPN service itself is okay. It usually works, has lots of servers to choose from and is relatively stable. It's worth noting however that if you use Vypr from China, there has been lot of downtime lately (late 2018 to early 2019), sometimes up to 3 weeks at a time. Now, my big complaint is that they seem to have really shady business practices with paying customers. I first registered with VyprVPN in 2014 with what they called at the time a PRO account, paying $99.99/year for the service. In 2017, the PRO service was discontinued and replaced with what they call the PREMIUM service, costing $80/year. Problem is, they never informed me or other customers by email about this so, if you didn't personally change from PRO to Premium in account settings, you would still be paying $99.99 yearly for their $80 Premium service, which I did until today. When I contacted their customer service about this, all they could manage to say was that it wasn't their responsibility to change their customer's payment plan and that they could do nothing about the extra money I had been paying them for the last 2 years. So, for the last 2 years, I paid VyprVPN either $19.99 or $39.98 extra that I didn't have to pay (depending on when in 2017 they switched from PRO to Premium). Might not seem like a lot but when you consider that they probably have thousands + customers and that I'm unlikely to be the only one with this problem...Terrible service!

Good VPN, but what’s up with the log keeping? They should really think about changing that, they would get a lot more users.

This is by far the safest vpn out there. My friend who is really good at this stuff told me it uses military-grade encryption which can’t be broken and that if someone was to tamper with your connection would need a key that changes every hour so it would be impossible to do it.

I’ve read that some people had problems with disconnecting when streaming but that’s not the case for me. The main purpose of my vpn is using it to stream shows from netfix in the us and so, far I didn’t experience any interruptions. So, there’s nothing to worry about.

I bought a 89$ three-year plan for Cyberghost 10 months ago. It was clear that it was a 3-years deal. But 10 months later, what do I see, they take 89 more bucks from my credit card. What the hell??? Not even a year? I e-mailed them a week ago to ask explanations + a refund --- no answer! They are a fraudulent company. You can get a good VPN out there for much cheaper - even free. And they probably won't keep spamming illegal payments off your credit card which you trustfully shared with them! That's a 1-star rating, would be 0 star if it was possible. I'm not done with them.

I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days. I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too. To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year! I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.