– – – – – Important Update – – – – –
As of late 2018, SunVPN site is no longer working. We do not know what exactly happen but we do not recommend visiting their site. They are currently offering some kind of a coupon selection although we were not able to verify they are legit. Instead, take a look at our The VPN Lab review of SurfSharkVPN as its currently one of the best on the market.
– – – – – Important Update – – – – –
SunVPN was launched in 2010 in the US. It was founded by an enthusiastic team of professionals with over 20 years spent in IT. What makes this VPN service stand out is its plug-n-play VPN model, making it very easy to use, even for individuals with little to no experience with Internet security. This SunVPN review will go into much greater detail, showing you all you need to know about the company and its service.
SunVPN client is very beginner-friendly. It’s easy to install and even easier to use. The experience is pretty smooth and we haven’t experienced any errors or sluggish behaviors. Simply download the client, choosing your preferred OS, and install it. From there, you should have a flawless experience without any difficulties. The client comes with pre-installed configuration for SunVPN servers, so you won’t have to do anything manually, which is especially convenient for beginners who don’t care too much about technology and only want to feel safe online.
Performance and Reliability
Speed tests showed minimal drops in speed for the servers we were able to connect to. To put things into perspective, with 10 Mbps, we got around 8.3 Mbps once we directed our traffic through the VPN. We were quite impressed with the browsing and streaming experience. We couldn’t connect to the Hong Kong server for some reason, though, so we can’t provide info on speed drops there.
We didn’t experience any sudden disconnects, lags or connection issues, apart from our Hong Kong fiasco. All in all, we would describe SunVPN as a very reliable VPN in terms of connectivity and the overall speed provided once you put things in motion.
SunVPN supports all the major platforms used today. You can use it on your Linux, Windows or Mac computer, as well as on mobile platforms including Android devices, Windows phones, iPhones, and iPads. The service doesn’t support Blackberry devices, but who still uses Blackberry, right?
The problem is, apart from the installers for their respective platforms, the company doesn’t offer any manual OpenVPN setup instructions for Android. Manual configuration support is only available through a Windows application, which is not something we would recommend due to security risks.
SunVPN operates 10 servers located in the USA (3 servers), Canada, the UK, Germany, France, Romania, Singapore, and Hong Kong. This is a rather small number of servers and it’s definitely not enough to cover the globe with a pristine VPN service the company boasts. They advertise as “the best VPN on the planet,” but their number of gateways couldn’t possibly back up those claims.
Note that you’re not allowed to connect to two different servers from the same account or you’ll be banned without receiving a refund. This is an ok demand since sharing shouldn’t be allowed, but you’ll get a ban even if you do it by accident, which can (and does) happen. The banning policy here is just too restrictive and harsh for our taste.
Depending on the pricing plan you choose, you’ll have access to 2 simultaneous connections, which is also a rather small number since we all use at least 3 devices at all times. SunVPN definitely needs to expand on this.
A neat feature of SunVPN is their cancellation policy. You can basically cancel the service anytime you want and you’re never in any sort of long-term contract with them. They have 1, 3, and 12 months as billing periods and you simply pay as you go.
They do provide their users with unlimited bandwidth, but P2P and torrenting are not allowed on any of the servers.
Security and Privacy
SunVPN offers OpenVPN, PPTP, and L2TP protocols. We’ll recommend OpenVPN, as always. This protocol comes with AES-256 cipher, which is currently the strongest on the market. However, they still use 1024-bit certificates, which have been proven as insufficient in this day and age.
We like to see StealthVPN technology since it provides an extra layer of encryption and security. It’s also the only feature that will allow you to use VPNs in countries that usually block them with restrictive firewalls.
As mentioned at the beginning of this SunVPN review, the company is registered in the US, meaning in the “Five Eyes” territory, which is not a good security signal at all.
On the topic of security, we have a lot of concerns when it comes to SunVPN. This is the list of personal information they require during the registration process:
- Full name
- Email address
- Billing address
- Telephone number
- IP address
- The name of the bank that issued your card
They claim they’ll “never” share this information with any third parties, unless (there’s always an “unless”):
- You violate the Digital Millennium Act of 1998
- You indulge in criminal activities
- You use SunVPN for hacking
- You try to access the SunVPN network without authorization
- You commit other criminal acts under international/US laws
Furthermore, they log a pretty significant amount of data. They do delete that information after 90 days, but we’d take a strict no-logging policy over that any time of the day. The data they log includes:
- Login dates
- Logout dates
- IP address
- Time connected
- Inbound and outbound traffic for every session
- Errors and warnings
Moreover, they didn’t quite define the criteria under which they’re authorized to notify law enforcement of your supposed “criminal activity.”
Also, note that the official SunVPN website apparently doesn’t feature an SSL Certificate.
With all this, we can’t recommend SunVPN as a safe and secure service provider. They use an outdated authentication key and collect a ton of your personal data. If you think you can trust this VPN provider, then there’s nothing to worry about, we suppose.
SunVPN claims to provide 24/7 user support. We’ve contacted them several times and it took them between 2 hours and 2 days to respond, so definitely not consistent. The staff was pretty professional and patient, though.
SunVPN processes payments through their partner Avangate. They require a credit card or PayPal account for initial sign up and accept MasterCard, Visa, American Express, Discover, and PayPal.
SunVPN offers the following plans:
- Mobile Plan (9.99$ billed monthly, 24.99$ for 3 months, 79.99$ billed yearly) – Note that this plan only allows for 1 connection and PPTP protocol;
- SSL Plan (11.99$ billed monthly, 29.99$ for 3 months, 99.99$ billed yearly) – This plan offers 1 connection as well but provides OpenVPN and StealthVPN;
- SSL + Mobile Plan (11.99$ billed monthly, 29.99$ for 3 months, 99.99$ billed yearly) – As the name suggests, this plan offers the complete list of SunVPN features.
SunVPN Pros & Cons
At the end of this SunVPN review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- AES-256 encryption
- Responsive and comprehensive client
- Easy installation
- Minimal speed drops
- No disconnects
- Numerous payment options
- Support for all major platforms
- Low number of servers
- Extensive logging
- A lot of personal info required for registration
- Inconsistent user support
- Only 2 simultaneous connections
- Five Eyes country