TouchVPN is a new addition to the VPN market and what makes it particularly interesting is the fact that you can use it without paying a dime. The lack of paid subscriptions and the painful absence of useful information on the website were major red flags for us and made us question its legitimateness. However, we were happy to see that TouchVPN is in fact legit, just new and possibly understaffed. We tested the service and we bring you our impressions in this TouchVPN review.
If you want to use TouchVPN on your iPhone, iPad, iPod Touch or Android, you should have no problem downloading and installing the app in just a few clicks, with handy links available on the service’s website. Getting the Chrome browser extension is equally easy.
What may be a bit problematic for inexperienced users is getting TouchVPN to work on Windows PC. While there is a link to the Windows Store on the website, it seems to be broken and as far as we could tell, there is no client for Windows, so you have to set up a new VPN connection via your Windows Network & Internet settings, using the information provided on touchvpn.com, including server hostname, VPN username, and VPN password. Once you complete the setup, you can simply connect or disconnect in one click, as with any other connection.
As per the interface itself, obviously, there is no interface to talk about when it comes to Windows, but the mobile apps and the Chrome extension are quite beautifully designed and easy to navigate. There are no complex settings and the huge Connect button is impossible to miss, so even if you have never used a VPN before, you should have no problem switching TouchVPN on and off and choosing the desired server.
Performance And Reliability
The server network is quite modest and includes servers located in Sweden, the United Kingdom, Denmark, France, the United States, the Netherlands, and Canada, not all of which are available on all devices. For example, on Windows, you can only choose between the UK and US locations.
We have to admit that when we began researching for this TouchVPN review, our expectations were not exactly high. Perhaps that is why we were quite pleasantly surprised by the rather seamless performance. The speeds are not impressive, but they are more than satisfactory and we had no major problems streaming regardless of video resolution.
TouchVPN can be used on all devices that support PPTP VPN protocol. Therefore, it can be used on a variety of smartphones, tablets, desktop computers, game consoles, and routers. As we have already mentioned in our TouchVPN review, the service is compatible with the most popular platforms and operating systems, including Windows, iOS, and Android, as well as the Google Chrome browser. Unfortunately, it is not available on Mac, which is quite disappointing. On the bright side, you can use it on as many devices as you wish with no bandwidth limits.
Being a free service, it is no wonder that TouchVPN has no fancy features to brag about. It is mainly designed to satisfy the needs of an average user who wants to access any content from any location and enjoy a solid level of online protection and privacy.
What may come as a great disappointment to some users is the fact that this service does not allow P2P sharing. The users are kindly advised to avoid using the service for any illegal activity since there may be repercussions to such actions.
The main advantages of TouchVPN include its non-existent price, extreme ease of use, and rather smooth performance. It is a simple VPN and does not promise anything more than what it delivers, which is basic VPN protection.
Security And Privacy
TouchVPN uses the PPTP encryption protocol, which is a bit outdated and inferior to advanced options such as OpenVPN. However, although it is not as secure as OpenVPN, it can be much faster, so there is one benefit to using this protocol.
If you are looking for complete and absolute anonymity, we are sad to say that TouchVPN does not meet that requirement. It has not adopted a no-logs policy as of yet and it does collect personal information, such as your IP address, your name, and your email address. Your private data is not shared with third parties without your consent unless it is required by law.
The only way to get in touch with TouchVPN support staff is via email. It may take a while for them to respond, but they are usually quite friendly and willing to help. The absence of a live chat is unfortunate, especially since there is virtually no useful information on the website, so if you are experiencing some issues, you are not likely to find the solution on your own by browsing the Help section. We can only justify this lack of high-quality user support by the fact that the service is new and free, which means that it probably has only a few staff members.
As we said a couple of times throughout this TouchVPN review, this service is completely free and there are no paid subscriptions. If you give the service a try and end up liking it, you can send its staff some cash to help the future development of the service. However, by investing in TouchVPN, you do not get to enjoy any extra features or higher-quality service. You only get the pleasure of knowing that you helped someone, which is not bad either, but it will not speed up your connection.
TouchVPN Pros & Cons
Finishing off this TouchVPN review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Completely free of charge
- Great ease of use
- Smooth performance
- Solid speeds
- Unlimited bandwidth
- No Windows client, manual configuration needed
- Not compatible with Mac
- Small number of servers
- Keeps some logs
- Not too advanced encryption
- Lack of information on the website
- Email support only