VyprVPN VS UnblockUS Comparison

Based on positive reviews, I tried VyprVPNs risk free trial. As is customary amongst many providers, they charge your credit card on enrollment. The IP address assigned geolocated to three different countries, apparently had not completed transition. My streaming traffic was blocked for in-country restriction. Contacting support was no help of course so I canceled the service. Three inquiries and several weeks later, no refund. Doing my part to inform the public. Buyer beware.

I can describe this VPN as a DISASTER! I DO NOT RECOMMEND THIS VPN! TRIAL VERSION??? There is no trial version without your credit card or PayPal address and payment!!! Except that VPN demands your POSTAL CODE, without it you cannot register for a TRIAL 3 day version. After this HELL, I could not log in and I had to change my password, After this "password change disaster" I got this message from vyprvpn: "Internal Server Error: Our server encountered an internal error or misconfiguration and was unable to complete your request. The appropriate people have been notified, and the problem will be corrected shortly. We apologize for any inconvenience."

First, to be fair, I have to mention that the VPN service itself is okay. It usually works, has lots of servers to choose from and is relatively stable. It's worth noting however that if you use Vypr from China, there has been lot of downtime lately (late 2018 to early 2019), sometimes up to 3 weeks at a time. Now, my big complaint is that they seem to have really shady business practices with paying customers. I first registered with VyprVPN in 2014 with what they called at the time a PRO account, paying $99.99/year for the service. In 2017, the PRO service was discontinued and replaced with what they call the PREMIUM service, costing $80/year. Problem is, they never informed me or other customers by email about this so, if you didn't personally change from PRO to Premium in account settings, you would still be paying $99.99 yearly for their $80 Premium service, which I did until today. When I contacted their customer service about this, all they could manage to say was that it wasn't their responsibility to change their customer's payment plan and that they could do nothing about the extra money I had been paying them for the last 2 years. So, for the last 2 years, I paid VyprVPN either $19.99 or $39.98 extra that I didn't have to pay (depending on when in 2017 they switched from PRO to Premium). Might not seem like a lot but when you consider that they probably have thousands + customers and that I'm unlikely to be the only one with this problem...Terrible service!

Good VPN, but what’s up with the log keeping? They should really think about changing that, they would get a lot more users.

I have been emailing back and forth for 6 HOURS and my relatively simple problem is still not solved. If I was able to talk to a person, like in the past, this would have been a 15 minute fix. I have had this same problem everytime I change routers and when I could talk to someone over the phone it was resolved quickly and easily.

Hours and hours of back and forth emails- but no results. ZERO phone access to Customer Support. They probably just outsourced it to India- but no one seems to care at this Company.

unblockUS worked great until it didn't. in fact stopped working at all. cancelled service but still keep getting charged on credit card. emailed support and no reply. fishy..