VPNMaster is a VPN provider based in the USA. It started out as a proxy service in 2005 and began offering VPN services in 2008. According to its creators’ claims, what you can expect from this service are the fastest servers, a high level of security, 24/7 support, and the best prices. Read this VPNMaster review and discover whether this VPN service is actually worth your time.
The very process of getting started with VPNMaster may make you rethink your decision to subscribe to this service. The process of subscribing depends on which VPNMaster website you access, as there are 3 websites currently in existence, all of which are confusing, contain broken links, and look like they were created in a hurry.
Once you manage to get to the checkout or even worse, get prompted to transfer your money into someone’s personal PayPal account, depending on the site, you are asked to provide all kinds of personal information, including your physical address and phone number, regardless of the payment method you choose.
If you decide to complete your purchase, VPNMaster will send poorly written setup instructions. Alternatively, you can take a look at the setup instructions provided in its knowledge base, but these are of no greater help.
The interface itself is nothing to write home about, but at least it is easy to navigate. Large buttons and a clear overview of the available servers allow you to connect, disconnect, and switch between servers in a click.
Performance And Reliability
Information about the number of servers this service operates depends on which page of which website you are looking at. Based on our experience, it has around two dozen servers in 14 countries, including the USA, the UK, Canada, Germany, Romania, Spain, and Switzerland. The distribution of its servers is not the most fortunate and the number of servers is rather underwhelming.
The service’s performance can be described as decent at best and it all depends on the server you choose. If you opt for a local server, you may get to enjoy rather good speeds, if you are lucky. However, with more remote servers, no luck can help you experience anything more than what the long-forgotten dial-up connection could do for you. Allegedly, there are no bandwidth limits, but the truth is your bandwidth may get throttled if you exceed 2 GB per day. Furthermore, during our tests for the purpose of this VPNMaster review, we detected some disconcerting DNS leaks.
VPNMaster works on Windows, Mac, Linux, iOS, and Android. Although its compatibility is not impressive, it is enough to satisfy the needs of the largest number of users. Unfortunately, it does not allow more than one connection, which is quite unusual nowadays, when nearly all VPN services allow at least 3 simultaneous connections.
We have to say that VPNMaster is hardly a feature-rich VPN, as it does not offer any of the advanced options available with many other VPN services and it does not even cover most of the basics. It has servers in only 14 countries, it does not allow simultaneous connections, it does not use strong encryption, and it keeps logs. Performance and speed are not nearly as good as advertised and there is no DNS leak protection. It offers poor customer support and does not offer instant setup as promised.
Security And Privacy
VPNMaster claims to use military-grade encryption, but the truth is that it employs 128-bit encryption, which is as weak as it gets. In the description of its Android app, that is, one of the many Android apps that bear the name of VPNMaster, you can encounter the claim that it uses 256-bit encryption and OpenVPN protocol, which is again not in line with what is stated on its multiple websites. According to our experience, the only protocol available seems to be PPTP, which is right at the bottom of the list when it comes to the level of security provided. However, PPTP can allow you to enjoy greater speeds, but that is not the case with VPNMaster.
The service promises top-of-the-line 24/7 live support and claims that you can get in touch with its knowledgeable support via live chat, email, ticketing system, and phone. We managed to locate its live chat on one of its websites, but alas, it was not functional. We are still waiting for a response to our question sent via email days ago. Its knowledge base is just as uninformative as the rest of its website, so if you run into some troubles, you are pretty much on your own.
With VPNMaster, you can get 1 GB for free and if you decide that it is worth your money, you can opt for the monthly, 3-month or yearly subscription. With the monthly subscription, you pay $7.95 per month, the price of the 3-month subscription is $5.95 per month, and the yearly subscription costs $3.95 per month. The service promises to give you a full refund if you cancel within 24 hours, but we would not bet on it.
VPNMaster Pros & Cons
Finishing off this VPNMaster review, here’s a quick overview of the features that wowed us and the aspects of the service that could use some improvement.
- Easy to use once set up
- Decent compatibility
- Relatively low prices
- Horrible website(s)
- Weak encryption
- Mostly poor speeds
- Less than satisfactory performance
- Unreliable user support
- Small number of servers
- No simultaneous connections
- Keeps logs